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hotel. TheAYS is thehub for every
department around thehotel;
supporting themwith everything
that requires their attention
from rooms that needfixing to
guest complaints. The teamgains
extensive knowledgeon every
department tobe able toprovide
theguestwith everything they
need andmore.
Inorder to really understand
what the teamdoes, think of
them as theoil that keeps the
machine running. They ensure
that thehotel performs at its best
toguarantee the satisfactionof
every guest. This includes dealing
with Lost & Found items, sensitive
or emergency situations and
special requests. One situation
theAYS team at theCairoMarriott
recallswas a guestwho forgot his
money in the safe andwas already
at the airport ready todepart.
He contacted thehotel and the
AYS team took over to assess
the situation andhandle it in the
most convenient and efficientway
possible. The agent located the
money, assured theguest that his
moneywas found and sent over a
driver to the airport todeliver it in
time for him to catchhis flight.
Although the example is simple,
it still shows that ensuring the
satisfactionof our guests is of
utmost importance.
Thanks toour AYS teamwe are
able toprovide that andmake
every guest feel at homewhile
staying at any of ourMarriott
hotelsworldwide.
